Shipping and Returns

SHIPPING

We're very excited to have the opportunity to play a part in your creative journey. Your orders are processed, hand selected, and packed with love. They are shipped during business hours from Monday through Friday. If your orders are placed during the weekend or on national holidays, they will be processed the next 1-2 business day when we're open. The normal processing time now due to COVID-19 is 1 to 3 business days (Monday-Friday), and once packages are been processed for shipping, you will receive an email notification of a tracking number.

Our promise to you is that we will continue to find the most reliable and cost effective way to ship your order. Below are our shipping rate tables. If your country is not listed, this means we currently do not ship to your country. We continuously revisit our international shipping options so hopefully we will add more countries in the near future.

COVID-19's Impact on our Shipping Service:

COVID-19's global affects are continually felt in many facets of our daily work operations and shipping. With the pandemic's ever changing safety policies we have experienced delays with shipping couriers and have had to restrict shipping services to countries we otherwise would ship to. We are closely monitoring any changes that affect our business and shipping situation. Thank you for your understanding. Please stay safe and healthy.

UNITED STATES

Includes all 50 states, U.S. Territories, and APO/FPO/DPO addresses

Be a Mani X Me Monthly Club member and automatically receive

FREE Standard U.S. Shipping on ALL orders over $20+. Shop to your hearts content!

Shipping Option	Time Frame	Rates
USPS Postal First Class Standard Shipping	4-10 business days* *Currently experiencing delays based on USPS estimates. (varies by territories)	FREE with $40 purchase (or $4.95) Be Mani X Me Monthly Club subscriber and get our FREE SHIPPING on orders $20+! Valid for all active subscribers*
USPS Priority Class Priority Shipping	2-5 business days (some zip codes excluded)	$8.95
UPS Expedited Service	2 to 3 business days guaranteed with free insurance and priority processing(some zip codes excluded)**	From as low as $2 to $9.95 depending on order weight

*FREE shipping over $40.00 is calculated based on subtotal after discounts and specials.
**Please expect 1-2 days of processing time in addition to shipping time.

*Ordering on the weekend or during a holiday? Orders are normally processed within 1 to 3 business days. We do our best to get your orders out on the following business day when we are open. We open from Monday through Friday, excluding federal holidays from 9am to 5pm, Hawaii Standard Time.

CANADA

All orders shipped to Canada will be separated into 2 categories based on if your shipment does include nail polish or does not include nail polish.

Shipments without Nail Polish

Each shipment will have the choice of being mailed out with either the United States Postal Service (USPS) or UPS. USPS shipping will take approximately 2-3 weeks for delivery. As for UPS shipping, it could be as soon as 3-7 business days depending on province. The rates will be reflected at checkout depending on the shipping selection.

Weight	Shipping Rate (USPS)
0 to 0.5 lb	$8.00
0.5 to 0.75 lb	$10.00
0.75 to 1 lb	$12.00
1 lb to 2 lb	$15.00

Shipments with Nail Polish

We're excited to begin shipping polish to our Canada customers again! This also means that we are able to ship out our Mani x Me Box subscriptions again.

All shipments that include polish will be mailed out with UPS. With this option, packages will receive a speedy delivery of 3-7 business days depending on province. The shipping rate is reflected based on the order value of the package:

Order Value	Shipping Rate
up to $50	$25.00
Up to $75	$22.00
Up to $100	$19.00
Up to $200	$15.00

WE PAY SHIPPING for orders $200 and above for all purchases.

Customs Duty and VAT: All customers are responsible for any and all customs duty, taxes, and VAT that may incur by Canada. Maniology will not be held liable for any unclaimed packages or delivery delays due to additional fees. We are unable to calculate customs fees in advanced as customs policies change depending on each country.

INTERNATIONAL

Temporary Suspended Shipping Service due to COVID-19:

We do hope to lift our shipping restrictions as more countries open and get back to shipping as usual. We ask at this time if your country has been affected by our suspended service that you follow this page for further updates. We appreciate your understanding and we're sorry for this inconvenience.

In order to offer you more accurate and lower price shipping options, we are using a shipping rate that is based off your total package weight (applicable to packages without polishes because shipping polishes have certain restrictions by carrier). Discounted Flat Rate Shipping is available when you purchase over $100. (Updated 06/21/2021)

Weight	Canada	Zone 1	Zone 2	Other International
0 to 0.5 lb	$8.00	$9.00	$9.00	$13.00
0.5 to 0.75 lb	$10.00	$11.00	$11.00	$20.00
0.75 to 1 lb	$12.00	$14.00	$14.00	$22.00
1 lb to 2 lb	$15.00	$18.00	$18.00	$22.00

Most orders are typically less than 2 lbs. For 2 lbs. or more, our checkout will calculate your shipping rate accordingly. But in most scenarios, when your order is over 2 lbs, it should qualify for our international discounted flat rate shipping option below. That's our promise to you for "Shop more and Save more".

International Order Value	Canada	Zone 1	Zone 2	Other International
$100 to $199.99 Flat Rate	$10.00	$10.00	$12.00	$22.00
$200 or More	Free	Free	Free	$30.00

Temporarily suspending shipping service to the following countries until further notice: Argentina, Bahamas, Barbados, Chile, Colombia, French Polynesia, Great Britain (United Kingdom) Jamaica, Maldives, New Caledonia, Peru, Philippines, Saudi Arabia, South Africa, Suriname, Trinidad & Tobago and Tunisia.

Zone 1 Countries: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland

Zone 2 Countries: Brazil, Croatia, Estonia, Gibraltar, Hong Kong, Hungary, Israel, Japan, Latvia, Lithuania, Malaysia, Poland, Singapore, South Korea.

Other International Countries: Argentina, Bahamas, Barbados, Bermuda, Bosnia And Herzegovina, Brunei, Chile, China, Colombia, Costa Rica, Cuba, Cyprus, Czech Republic, French Guiana, French Polynesia, Greenland, Iceland, India, Indonesia, Jamaica, Macao, Maldives, Mexico, Netherlands Antilles, New Caledonia, Oman, Paraguay, Peru, Philippines, Russia, Saudi Arabia, Slovenia, South Africa, Suriname, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, Venezuela, Virgin Islands, British

Stamping & Nail Polish International Restriction: Currently, we can only ship our nail stamping polishes with certain shipping carriers to Canada, Zone 1 and 2 countries listed above. We will continue to seek an alternative way so that we can expand our shipping options.

International Delivery Time Frame: Your international order normally takes between 15-30 business days to receive – time varies according to the country. COVID-19 IMPACT: Please expect additional shipping delays due to limited availability of transportation services during the pandemic especially to certain countries. Delivery can take up to 60 days.

Customs Duty and VAT: All customers are responsible for any and all customs duty, taxes, and VAT that may incur by the destination country. Maniology will not be held liable for any unclaimed packages or delivery delays due to additional fees. We are unable to calculate customs fees in advanced as customs policies change depending on each country.

Holiday Seasons: During the holiday season, the Customs Department may experience a higher volume of packages resulting in additional delays.

returns

We are committed to providing you high-quality nail art products. If for any reason our product fails to meet your expectations, you have 365 days to return unused merchandise for an exchange or refund of the purchase price***.

Our Return and Exchange Policy applies to all purchases made through www.maniology.com. If your purchase was through another marketplace, please review that marketplace’s return policy as it may be different.

Items are eligible to be returned or exchanged if they are in their original condition. Items not in this condition will not be accepted. Items which are damaged or defective may be returned or exchanged within 365 days. Final sale items cannot be returned or exchanged. Refunds require proof of purchase via an order number from our website. ***We are able to accept refund to original form of payment for 120 days. After that, we are only able to refund using store-credit (in the form of an egiftcard to Maniology).

Please visit our FAQ page for more information.

RETURNING YOUR ORDER

1. Print out and complete the Return/Exchange Form.

2. Pack and seal your return merchandise securely (in original packaging if possible) and include the Return/Exchange Form. Shipping and handling charges are not refundable.

3. Mail returned the package to the address below using a traceable option:

Maniology
Attn: Returns Dept.
819 Moowaa St. Ste 101A
Honolulu, HI 96817

Maniology will handle all returns per the Return/Exchange Form only once it has been received at the facility. On average, it may take us 3-7 business days to process your return. All refunds will be issued back to the originating account.

NAIL ART + STAMPING BUNDLE DEALS

Maniology may offer select nail art products in a bundle which may include 2 or more items that must be purchased together in order to receive a discount.

Items sold as part of a bundle may be returned individually for replacement within the applicable Return Policy period for that individual item.

If an individual bundle item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your bundle discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle in order to receive a refund.

For example: If your bundle discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.

DEFECTIVE OR INCORRECTLY SHIPPED ITEMS

We do our best to give each order the personal attention it deserves. Any defective item that was shipped incorrectly from the original invoice may be refunded or exchanged. Please contact us immediately at: support@maniology.com or call us at 1-800-755-1578 for assistance. Please include your order information and photos of the issue you are describing for speedy resolution and for our quality control purposes. If you are an international customer, please contact us directly and we will assess the best way to handle your situation.