Shipping and Returns

ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. Delivery time has been severely affected. Please expect extended delivery Delays until further notice if you have selected USPS as your method for delivery.

SHIPPING

We're very excited to have the opportunity to play a part in your creative journey. Your orders are processed, hand selected, and packed with love. They are shipped during business hours from Monday through Friday. If your orders are placed during the weekend or on national holidays, they will be processed the next 1-2 business day when we're open. The normal processing time now due to COVID-19 is 1 to 3 business days (Monday-Friday), and once packages are been processed for shipping, you will receive an email notification of a tracking number.

Our promise to you is that we will continue to find the most reliable and cost effective way to ship your order. Below are our shipping rate tables. If your country is not listed, this means we currently do not ship to your country. We continuously revisit our international shipping options so hopefully we will add more countries in the near future.

COVID-19's Impact on our Shipping Service:

COVID-19's global affects are continually felt in many facets of our daily work operations and shipping. With the pandemic's ever changing safety policies we have experienced delays with shipping couriers and have had to restrict shipping services to countries we otherwise would ship to. We are closely monitoring any changes that affect our business and shipping situation. Thank you for your understanding. Please stay safe and healthy.

Holiday Shipping 2020

We're OPEN and ready to ship your holidays gifts to your family, friends and creatives alike!

This holiday season we urge all our loyal shoppers to please shop early and don't wait. COVID-19's impact worldwide has brought us a year of unexpected changes and delays and this continued impact will be felt during this shipping season. Here's a few tips to help get your package delivered on time:

🎄 Absolute last day to get your orders in so it can reach your location by the 25th: December 18th with UPS Expedited Service.

🕐 Shop early and as soon as possible. The sooner you checkout, the sooner we can get your package on its way.

📫 Need your package to get to somewhere on time? Select UPS Expedited Service as your shipping option for a guaranteed 2-3 business day delivery (with priority processing).

* Dates are estimations provided by the shipping courier for packages being delivered within the 50 states of the United States. These dates do not include Maniology's processing time frame. Please include a few extra days for your order to be handled, processed and shipped out by us. If your package needs to get to a destination by a certain date, we urge customers to select UPS Expedited Service as the shipping option. 2020 Holiday season will be like unlike any other due to the national pandemic, please plan accordingly. *

UNITED STATES

Includes all 50 states, U.S. Territories, and APO/FPO/DPO addresses

Be a Mani X Me Monthly Club member and automatically receive

FREE Standard U.S. Shipping on ALL orders over $20+. Shop to your hearts content!

Shipping Option	Time Frame	Rates
USPS Postal First Class Standard Shipping	4-10 business days* *Currently experiencing delays based on USPS estimates. (varies by territories)	FREE with $40 purchase (or $4.95) Be Mani X Me Monthly Club subscriber and get our FREE SHIPPING on orders $20+! Valid for all active subscribers*
USPS Priority Class Priority Shipping	2-5 business days (some zip codes excluded)	$8.95
UPS Expedited Service	2 to 3 business days guaranteed with free insurance and priority processing(some zip codes excluded)	From as low as $2 to $9.95 depending on order weight

COVID-19 IMPACT: U.S. Postal Service Priority Mail products and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to the United States. Although we are shipping and processing our orders on our promise of 1-3 business days, please expect delivery to be extended due to global and environmental factors that are impacting all delivery services. We appreciate your patience and understanding.

*FREE shipping over $40.00 is calculated based on subtotal after discounts and specials.

*Ordering on the weekend or during a holiday? Orders are normally processed within 1 to 3 business days. We do our best to get your orders out on the following business day when we are open. We open from Monday through Friday, excluding federal holidays from 9am to 5pm, Hawaii Standard Time.

INTERNATIONAL

Temporary Suspended Shipping Service due to COVID-19:

We do hope to lift our shipping restrictions as more countries open and get back to shipping as usual. We ask at this time if your country has been affected by our suspended service that you follow this page for further updates. We appreciate your understanding and we're sorry for this inconvenience.

In order to offer you more accurate and lower price shipping options, we are using a shipping rate that is based off your total package weight. Discounted Flat Rate Shipping is available when you purchase over $100. (Effective 10/22/2018)

Weight	Canada	Zone 1	Zone 2	Other International
0 to 0.5 lb	$8.00	$9.00	$9.00	$13.00
0.5 to 0.75 lb	$10.00	$11.00	$11.00	$20.00
0.75 to 1 lb	$12.00	$14.00	$14.00	$22.00
1 lb to 2 lb	$15.00	$18.00	$18.00	$22.00

Most orders are typically less than 2 lbs. For 2 lbs. or more, our checkout will calculate your shipping rate accordingly. But in most scenarios, when your order is over 2 lbs, it should qualify for our international discounted flat rate shipping option below. That's our promise to you for "Shop more and Save more".

International Order Value	Canada	Zone 1	Zone 2	Other International
$100 to $199.99 Flat Rate	$10.00	$10.00	$12.00	$22.00
$200 or More	Free	Free	Free	$30.00

Temporarily suspending shipping service to the following countries until further notice: Argentina, Bahamas, Barbados, Chile, Colombia, French Polynesia, Great Britain (United Kingdom) Jamaica, Maldives, New Caledonia, Peru, Philippines, Saudi Arabia, South Africa, Suriname, Trinidad & Tobago and Tunisia.

Zone 1 Countries: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland

Zone 2 Countries: Brazil, Croatia, Estonia, Gibraltar, Hong Kong, Hungary, Israel, Japan, Latvia, Lithuania, Malaysia, Poland, Singapore, South Korea.

Other International Countries: Argentina, Bahamas, Barbados, Bermuda, Bosnia And Herzegovina, Brunei, Chile, China, Colombia, Costa Rica, Cuba, Cyprus, Czech Republic, French Guiana, French Polynesia, Greenland, Iceland, India, Indonesia, Jamaica, Macao, Maldives, Mexico, Netherlands Antilles, New Caledonia, Oman, Paraguay, Peru, Philippines, Russia, Saudi Arabia, Slovenia, South Africa, Suriname, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, Venezuela, Virgin Islands, British

Stamping & Nail Polish International Restriction: Currently, we can only ship our nail stamping polishes to Zone 1 and 2 countries listed above. We will continue to seek an alternative way so that we can expand our shipping options.

International Delivery Time Frame: Your international order normally takes between 15-30 business days to receive – time varies according to the country. COVID-19 IMPACT: Please expect additional shipping delays due to limited availability of transportation services during the pandemic especially to certain countries. Delivery can take up to 60 days.

Customs Duty and VAT: All customers are responsible for any and all customs duty, taxes, and VAT that may incur by the destination country. Maniology will not be held liable for any unclaimed packages or delivery delays due to additional fees. We are unable to calculate customs fees in advanced as customs policies change depending on each country.

Holiday Seasons: During the holiday season, the Customs Department may experience a higher volume of packages resulting in additional delays.

returns

We are committed to providing you high-quality nail art products. If for any reason our product fails to meet your expectations, you have 365 days to return merchandise for an exchange or refund of the purchase price.

Our Return and Exchange Policy applies to all purchases made through www.maniology.com. If your purchase was through another marketplace, please review that marketplace’s return policy as it may be different.

RETURNING YOUR ORDER

1. Print out and complete the Return/Exchange Form.

2. Pack and seal your return merchandise securely (in original packaging if possible) and include the Return/Exchange Form. Shipping and handling charges are not refundable.

3. Mail returned the package to the address below using a traceable option:

Maniology
Attn: Returns Dept.
819 Moowaa St. Ste 101A
Honolulu, HI 96817

Maniology will handle all returns per the Return/Exchange Form only once it has been received at the facility. On average, it may take us 1 to 2 business days to process your return. All refunds will be issued back to the originating account.

NAIL ART + STAMPING BUNDLE DEALS

Maniology may offer select nail art products in a bundle which may include 2 or more items that must be purchased together in order to receive a discount.

Items sold as part of a bundle may be returned individually for replacement within the applicable Return Policy period for that individual item.

If an individual bundle item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your bundle discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle in order to receive a refund.

For example: If your bundle discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.

DEFECTIVE OR INCORRECTLY SHIPPED ITEMS

We do our best to give each order the personal attention it deserves. Any defective item that was shipped incorrectly from the original invoice may be refunded or exchanged. Please contact us immediately at: support@maniology.com or call us at 1-800-755-1578 for assistance. Please include your order information and photos of the issue you are describing for speedy resolution and for our quality control purposes. If you are an international customer, please contact us directly and we will assess the best way to handle your situation.