Shipping and Returns
SHIPPING
We're very excited to have the opportunity to play a part in your creative journey. Your orders are processed, hand selected, and packed with love. They are shipped during business hours from Monday through Friday. If your orders are placed during the weekend or on national holidays, they will be processed the next business day when we're open. The normal processing time is 0 to 2 business days, and once packages have been shipped out, you will receive an email notification.
Our promise to you is that we will continue to find the most reliable and cost effective way to ship your order. Below are our shipping rate tables. If your country is not listed, this means we currently do not ship to your country. We continuously revisit our international shipping options so hopefully we will add more countries in the near future.
holiday schedule
The holidays are here and that means you'll want to make sure that you're ordering your gifts on time. It's recommended the earlier, the better - here are the dates you will need to keep in mind if you're shipping within the United States to receive packages on Monday, December 24th.
Are you shipping to someone located overseas this season? Make sure to get your order in by no later than Saturday, December 1st. Due to different international locations, time frame is only an estimate to receive by December 24th.
*All orders must be placed by 11:59pm HST. These dates are provided by the courier service and also include our 2 day processing timeframe that Maniology promises. Although we pride ourselves on getting all of our orders out in a timely fashion, November through December is a high shipping season for couriers and delays may occur.
UNITED STATES
Includes all 50 states, U.S. Territories, and APO/FPO/DPO addresses
WANT Free, No Minimum u.s. Shipping?
Be a Mani X Me Monthly Club member and automatically receive FREE Standard U.S. Shipping on ALL orders, no minimum. Shop to your hearts content!
| Shipping Option | Time Frame | Rates |
|
USPS First Class Standard Shipping |
4-7 business days (varies by terriories) |
FREE with $25 purchase (or $4.95) Be Mani X Me Monthly Club subscriber and get our *FREE SHIPPING perk! *Valid for all active subscribers* |
|
USPS Priority Class Priority Shipping |
2-5 business days to 50 States |
$8.95 |
|
UPS 2 Business Day Express Express Shipping |
2 business days to 50 States |
$18.00 |
*FREE shipping over $25.00 is calculated based on subtotal after discounts and specials.
INTERNATIONAL
In order to offer you more accurate and lower price shipping options, we are using a shipping rate that is based off your total package weight. Discounted Flat Rate Shipping is available when you purchase over $100. (Effective 10/22/2018)
| Weight | Canada | Zone 1 | Zone 2 | Other International |
|
0 to 0.5 lb |
$6.00 |
$7.00 |
$7.00 |
$13.00 |
|
0.5 to 0.75 lb |
$8.00 |
$10.00 |
$10.00 |
$20.00 |
|
0.75 to 1 lb |
$11.00 |
$13.00 |
$13.00 |
$22.00 |
|
1 lb to 2 lb |
$13.00 |
$17.00 |
$18.00 |
$22.00 |
Most orders are typically less than 2 lbs. For 2 lbs. or more, our checkout will calculate your shipping rate accordingly. But in most scenarios, when your order is over 2 lbs, it should qualify for our international discounted flat rate shipping option below. That's our promise to you for "Shop more and Save more".
| International Order Value | Canada | Zone 1 | Zone 2 | Other International |
|
$100 to $199.99 Flat Rate |
$8.00 |
$10.00 |
$12.00 |
$22.00 |
|
$200 or More |
Free |
Free |
Free |
$30.00 |
Zone 1 Countries: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Great Britain (United Kingdom), Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland
Zone 2 Countries: Brazil, Croatia, Estonia, Gibraltar, Hong Kong, Hungary, Israel, Japan, Latvia, Lithuania, Malaysia, Poland, Russia, Singapore, South Korea.
Other International Countries: Argentina, Bahamas, Barbados, Bermuda, Bosnia And Herzegovina, Brunei, Chile, China, Colombia, Costa Rica, Cuba, Cyprus, French Guiana, French Polynesia, Greenland, Iceland, India, Indonesia, Jamaica, Macao, Maldives, Mexico, Netherlands Antilles, New Caledonia, Paraguay, Peru, Philippines, Saudi Arabia, South Africa, Suriname, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, Venezuela, Virgin Islands, British
Stamping & Nail Polish International Restriction: Currently, we can only ship our nail stamping polishes to Canada, and Zone 1 & 2 countries listed above. We will continue to seek an alternative way so that we can expand our shipping options.
International Delivery Time Frame: Your international order normally takes between 15-30 business days to receive – time varies according to the country.
Customs Duty and VAT: All customers are responsible for any and all customs duty and VAT that may incur by the destination country. Maniology will not be held liable for any unclaimed packages or delivery delays due to additional fees. We are unable to calculate customs fees in advanced as customs policies change depending on each country.
Holiday Seasons: During the holiday season, the Customs Department may experience a higher volume of packages resulting in additional delays.
returns
We are committed to providing you high-quality nail art products. If for any reason our product fails to meet your expectations, you have 365 days to return merchandise for an exchange or refund of the purchase price.
Our Return and Exchange Policy applies to all purchases made through www.maniology.com. If your purchase was through another marketplace, please review that marketplace’s return policy as it may be different.
RETURNING YOUR ORDER
1. Print out and complete the Return/Exchange Form.
2. Pack and seal your return merchandise securely (in original packaging if possible) and include the Return/Exchange Form. Shipping and handling charges are not refundable.
3. Mail returned the package to the address below using a traceable option:
Maniology
Attn: Returns Dept.
819 Moowaa St. Ste 101A
Honolulu, HI 96817
Maniology will handle all returns per the Return/Exchange Form only once it has been received at the facility. On average, it may take us 1 to 2 business days to process your return. All refunds will be issued back to the originating account.
NAIL ART + STAMPING BUNDLE DEALS
Maniology may offer select nail art products in a bundle which may include 2 or more items that must be purchased together in order to receive a discount.
Items sold as part of a bundle may be returned individually for replacement within the applicable Return Policy period for that individual item.
If an individual bundle item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your bundle discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle in order to receive a refund.
For example: If your bundle discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.
DEFECTIVE OR INCORRECTLY SHIPPED ITEMS
We do our best to give each order the personal attention it deserves. Any defective item that was shipped incorrectly from the original invoice may be refunded or exchanged. Please contact us immediately at: support@maniology.com or call us at 1-800-755-1578 to request a prepaid shipping label to ship the defective or incorrect item back to us. If you are an international customer, please contact us directly and we will assess the best way to handle your situation. We may require you to email us pictures of your defective items.