Shipping and Returns

SHIPPING

We're very excited to have the opportunity to play a part in your creative journey. Your orders are processed, hand selected, and packed with love. They are shipped during business hours from Monday through Friday. If your orders are placed during the weekend or on national holidays, they will be processed the next 1-2 business day when we're open. Once packages are been processed for shipping, you will receive an email notification of a tracking number.

Our promise to you is that we will continue to find the most reliable and cost effective way to ship your order. Below are our shipping rate tables. If your country is not listed, this means we currently do not ship to your country. We continuously revisit our international shipping options so hopefully we will add more countries in the near future.

COVID-19's Impact on our Shipping Service:

COVID-19's global affects are continually felt in many facets of our daily work operations and shipping. With the pandemic's ever changing safety policies we have experienced delays with shipping couriers. We are closely monitoring any changes that affect our business. Thank you for your understanding. Please stay safe and healthy.

UNITED STATES

Be a Mani X Me Monthly Club member and automatically receive

FREE Standard Mail shipping on all orders over $20+.

Shipping Option Time Frame Rates

Postal Standard Mail

4-10 business days*

*Currently experiencing delays based on USPS estimates. Varies by territories.

FREE with $40 purchase * (or $4.95)

USPS Priority Class

2-5 business days

(some zip codes excluded)

$9.95

UPS Expedited Service

2 to 3 business days guaranteed with free insurance and priority processing

(some zip codes excluded)**

From as low as $2 to $9.95 depending on order weight

*FREE shipping over $40.00 is calculated based on subtotal after discounts and specials.

**Please expect 1-2 days of processing time in addition to shipping time.

Includes all 50 states, U.S. Territories, and APO/FPO/DPO addresses

Weekend and Holiday Ordering: Orders are normally processed within 1 to 3 business days. We do our best to get your orders out on the following business day when we are open. We open from Monday through Friday, excluding federal holidays from 9am to 5pm, Hawaii Standard Time.

CANADA

Mani X Me Monthly Club shipping options have updated!

Subscription mailing rates start at $8 for Box and $6 for Express Kit with standard shipping. Express mailing options are available during checkout.

Canada orders have the option to be shipped with regular air mail or UPS Express.

USPS shipping will take approximately 2-3 weeks for delivery. As for UPS shipping, it could be as soon as 3-7 business days depending on province. The rates will be reflected at checkout depending on the shipping selection.

Standard Shipping Rates

Weight Shipping Rate (USPS)

0 - 0.5 lb.

$10.00

0.5 - 0.75 lb.

$12.00

0.75 - 1 lb.

$15.00

1 - 2 lb.

$18.00

UPS Rates

Order Value Shipping Rate

up to $50

$30.00

Up to $75

$27.00

Up to $100

$24.00

Up to $200

$20.00

WE PAY SHIPPING for orders $200 and above for all purchases.

Customs Duty and VAT: All customers are responsible for any and all customs duty, taxes, and VAT that may incur by Canada. Maniology will not be held liable for any unclaimed packages or delivery delays due to additional fees. We are unable to calculate customs fees in advanced as customs policies change depending on each country.

INTERNATIONAL

In order to offer you more accurate and lower price shipping options, we are using a shipping rate that is based off your total package weight (applicable to packages without polishes because shipping polishes have certain restrictions by carrier). Discounted Flat Rate Shipping is available when you purchase over $100. (Updated 06/21/2021)

Weight Canada Zone 1 Zone 2 Other International

0 - 0.5 lb.

$8.00

$9.00

$9.00

$13.00

0.5 - 0.75 lb.

$10.00

$11.00

$11.00

$20.00

0.75 - 1 lb.

$12.00

$14.00

$14.00

$22.00

1 - 2 lb.

$15.00

$18.00

$18.00

$22.00

Typically, most orders are less than 2 lbs. However, for orders 2 lbs. or more, our checkout will calculate your shipping rate. In most scenarios, orders 2 lbs. or above should qualify for our international discounted flat rate shipping option (chart below). Our promise to you, shop more and save more.  

Order Value Canada Zone 1 Zone 2 Other Countries

$100 - $199.99

$10.00

$10.00

$12.00

$22.00

$200 or more

Free

Free

Free

$30.00

Zone 1 Countries: Austria, Australia, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Malta, Netherlands, Ireland, New Zealand

Zone 2 Countries: Brazil, Croatia, Estonia, Gibraltar, Hong Kong SAR, Hungary, Latvia, Lithuania, Malaysia, Poland, Singapore, South Korea, Israel, Japan

Other International Countries: Argentina, Bermuda, Bosnia & Herzegovina, China, Costa Rica, Cyprus, French Guiana, Greenland, Iceland, Indonesia, Macao, Mexico, Paraguay, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Venezuela, British Virgin Islands, Slovenia, Oman, Czechia, India, Saudi Arabia, South Africa, Colombia, Philippines, Peru, Bahamas, Barbados, Chile, French Polynesia, Jamaica, Maldives, New Caledonia, Suriname, Trinidad & Tobago, Tunisia

Stamping & Nail Polish International Restriction:  Currently, we ship our nail polishes with certain shipping carriers to Canada, Zone 1 and 2 countries listed above.

International Delivery Time Frame:  International orders may take 15-30 business days to receive – time varies according to the country. COVID-19 IMPACT: Please expect additional shipping delays due to limited availability of transportation services during the pandemic especially to certain countries. Delivery can take up to 60 days.  

Customs Duty and VAT: All customers are responsible for any and all customs duty, taxes, and VAT incurred by the destination country. Maniology will not be held liable for any unclaimed packages or delivery delays due to additional fees. We are unable to calculate customs fees in advanced as customs policies change depending on each country.

Holiday Seasons: During the holiday season, the Customs Department may experience a higher volume of packages resulting in additional delays.  

returns

We are committed to providing you high-quality nail art products. If for any reason our product fails to meet your expectations, you have 365 days to return unused merchandise for an exchange or refund of the purchase price***.

Our Return and Exchange Policy applies to all purchases made through www.maniology.com. If your purchase was through another marketplace, please review that marketplace’s return policy as it may be different.

Items are eligible to be returned or exchanged if they are in their original condition. Items not in this condition will not be accepted. Items which are damaged or defective may be returned or exchanged within 365 days. Clearance or Final Sale items cannot be returned or exchanged. Refunds require proof of purchase via an order number from our website. ***We are able to accept refund to original form of payment for 120 days. After that, we are only able to refund using store-credit (in the form of an egiftcard to Maniology). Shipping insurance and shipping and handling charges are non-refundable.

Please visit our FAQ page for more information.

RETURNING YOUR ORDER

1. Print out and complete the Return/Exchange Form.

2. Pack and seal your return merchandise securely (in original packaging if possible) and include the Return/Exchange Form. Shipping insurance and shipping and handling charges are non-refundable.

3. Mail returned the package to the address below using a traceable option:

Maniology
Attn: Returns Dept.
819 Moowaa St. Ste 101A
Honolulu, HI 96817

Maniology will handle all returns per the Return/Exchange Form only once it has been received at the facility. On average, it may take us 3-7 business days to process your return. All refunds will be issued back to the originating account.  

NAIL ART + BUNDLE DEALS + Mani x Me subscription

Maniology may offer select nail art products in a bundle which may include 2 or more items that must be purchased together in order to receive a discount.

Items sold as part of a bundle may be returned individually for replacement within the applicable Return Policy period for that individual item.

If an individual bundle item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your bundle discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle in order to receive a refund.

For example: If your bundle discount was $5, and you return one of the items for a refund, the $5 will be deducted from your refund amount.

Mani x Me subscription box or Express Kit can only be returned for a refund if the entire box or kit is returned. We do not accept partial return of the subscription box or express kit.  

DEFECTIVE OR INCORRECTLY SHIPPED ITEMS

We do our best to give each order the personal attention it deserves. Any defective item or item that was shipped incorrectly from the original invoice may be refunded or exchanged. Please contact us immediately at: support@maniology.com or call us at 1-800-755-1578 for assistance. Please include your order information and photos of the issue you are describing for speedy resolution and for our quality control purposes. If you are an international customer, please contact us directly and we will assess the best way to handle your situation.